Frequently Asked Questions
Everything you need to know about your Pompeii Brand experience.
Where do you ship and how long does it take?
We ship worldwide. Orders within the EU typically arrive within 2-4 business days, while international shipments can take 5-10 business days depending on the destination.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own or following our body measurement chart for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, we also offer Klarna for 'Buy Now, Pay Later' options.
Are your products sustainably made?
Yes, we are committed to ethical manufacturing. We prioritize organic cotton, recycled materials, and fair-trade factories to ensure our fashion has a positive impact on both people and the planet.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.